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Welcome to Hostik's Customer Resource Center. For assistance with a Hostik account, select your option from the list below. If your question is not answered here, you may also receive help from Hostik's Technical Support Department by contacting us.

Web Hosting FAQ

What is Web Hosting and E-Commerce?
How do I order the hosting package?

Is there setup fee?
How do I create a webpage on the internet?
Do you put Advertising on my website?
How do I use the shopping cart for E-Commerce?
Is the shopping cart secure?
What kind of database do you offer?
What is Web Console Manager?
What programming languages do you have on the web?
How many user accounts can I create?
What is disk space and data transfer? How do I find out how much i have used?
Do you offer FrontPage Extensions?
How do I transfer/upload my files to website?
What Platforms do you use for webhosting?
What types of payment do you accept?
Do you allow adult site?
Can I have more than one domain name pointing to my account?
How do I add Email addresses to my Domain?
How do I change password for my Domain email account?
I can't FTP into my account through my web browser/ admin console.


What is Web Hosting and E-Commerce?
Web Hosting is a general website for businesses who would like to give their business a presence on the World Wide Web.

E-Commerce (Electronic Commerce) is the buying and selling of goods and services on the Internet, especially the World Wide Web. In practice, this term and a newer term, e-business, are often used interchangeably. For online retail selling, the term e-tailing is sometimes used.


How do I order the hosting package?
Go to Web Hosting packages and choose which one would you like. Click "Order Now"


Is there setup fee?
No, it's FREE.


How do I create a webpage on the internet?
You'll need a web hosting account, domain name, software to transfer files, and HTML editors (FrontPage or Dreamweaver) to create your web pages.


Do you put Advertising Banner on my website?
Absolutely not. We do not put anything on your website.


How do I use the shopping cart for E-Commerce?
A program is used to generate the html code for the shopping cart items. There is also an admin login for customizing the shopping cart look to match your site. The instructions are emailed to those who get access to the shopping cart.


Is the shopping cart secure?
Yes, we offer Secure Socket Layer (SSL)


What kind of database do you offer?
We offer ODBC MS Access, MySQL, and MS-SQL* Databases.


What is Web Console Manager?
It is a web console that is used to make special modifications to a website.
Web Console Manager has features to:
- Create/Delete user accounts
- Change passwords for specific users
- Edit user permissions (Read/ExecuteWrite/Delete/List)
- Add/Remove Users from groups
- Email Manager: Add/Delete Email accounts (POP3, Autoresponders, and Forwarding)
- Create/Edit/Delete Data Source Name (DSN) for databases
- View directory, Web Space Report, and Disk Quota
- Enable/Disable Anonymous FTP Access
- FrontPage 2002 Extensions


What programming languages do you have?
We offer JavaScript, ADO, ASP, ASP.NET, PHP, Perl, CGI, C, C++, SSI, XML, HXML and many more...


How many user accounts can I create?
As much as you want.


What is disk space and data transfer? How do I find out how much I have used?
Disk space is the amount of space you have on the website. Data Transfer is the amount of files that each visitor views per month. You can find out how much you have used in the Web Console Manager.


Do you offer FrontPage Extensions?
Yes, we do have FrontPage Extensions. They are automatically installed when the account is activated.


How do I transfer/upload my files to website?
Files must be transferred to the web server via File Transport Protocol (FTP). You may publish to your space in two ways. You may publish with Microsoft FrontPage or upload your files with an FTP client like CuteFTP, FlashFXP, or WS FTP.


What Platforms do you use for Web Hosting?
We offer Windows 2003 and Red Hat Linux Platforms.


What types of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, and check/money order.


Do you allow adult site?
No, we do not accept adult site.


Can I have more than one domain name pointing to my account?
Absolutely. It's Unlimited Domain Pointers.


How do I add Email addresses to my Domain?
Go to your Web Console Manager and click the button "Email Manager" on the right side.

How do I change password for my Domain email account?
Go to your Web Console Manager and click the button "Email Manager" on the right side.

I can't FTP into my account through my web browser/ admin console?
If you are attempting to FTP in through internet explorer, and get a blank "page cannot be displayed" error, but no prompt for a username or password, go into "Tools" "Internet Options" and the "Advanced" tab. Make sure that the box marked "Enable folder view for FTP sites" is checked.



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